RETURNS FOR DAMAGED OR FAULTY ITEMS
Should your goods arrive damaged or faulty then please advise us within 2 business days of receiving delivery via email with a photo of the damaged item.
29 Milan will reply within 48 hours regarding the options to return the order. Once we receive the items back for inspection, 29 Milan will contact you regarding a refund or replacement item. We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit. Return shipping charges will be refunded only if the returned item is faulty.
RETURNS OR EXCHANGES FOR CHANGE OF MIND
If you wish to apply for a product exchange or credit, please let us know within 5 business days of receiving your order
29 Milan will contact you within 48 hours regarding options to return the items. Returned items must be in perfect condition with no damage to the item or packaging & ensure that any tags or labels are still intact. Once we receive your items back we will contact you regarding credit note/exchange options.
Please use registered post or a tracked courier when returning an item, as we do not accept responsibility for items lost in transit to us.
Exchange items will be processed as a return and a new sale and will incur shipping fees.
If you have any questions or queries please email firstname.lastname@example.org